Refund policy

Last updated August 2, 2026

30-day return window

You may request a return within 30 days after delivery. Email hoppe@tommyhoppe.com with your order number before sending anything back. Returns sent without authorization may not be accepted.

Return condition

The artwork must be unused, unaltered, and returned in its original condition with its certificate and original protective packaging. The buyer is responsible for secure return packaging and return shipping unless the item arrived damaged or the wrong item was sent.

Damage or incorrect items

Inspect the order when it arrives. Report damage or an incorrect item within 48 hours of delivery and include the order number plus clear photographs of the artwork and packaging. Keep all packaging while the claim is reviewed.

Refunds

Approved refunds are issued to the original payment method after the returned artwork is received and inspected. Original delivery charges, return delivery charges, import duties, and taxes are not refundable unless the return resulted from damage or an error by the studio. Banks and card issuers may require additional time to post the credit.

Non-returnable items

Commissioned or custom work, gift cards, and items clearly marked final sale cannot be returned. This does not limit remedies for an item that arrives damaged or incorrect.

Start a return

Email hoppe@tommyhoppe.com with your order number and the reason for the return.